Frequently Asked Questions for All CPR Training & Classes
What Are The Business Hours: Please Note that our business office is run from a different location than our training sites. Please DO NOT go to our training sites for assistance. Please Email us OR use the Contact us form (on the homepage menu).
Office Hours are Monday – Thursday 8:30 am – 4 pm (CST) and Fridays 8:30 am – 12 pm (CST)
Closed on Holidays!
Training Hours vary by day see schedule (Join A Class) to see when classes are offered.
American Red Cross Participant Manuals:
Basic Life Support/CPR Healthcare: https://arc-phss.my.salesforce.com/sfc/p/#d0000000bxKz/a/3o000001EFav/Y5dgMENG5AS2KUrmvtSWVItDkR2w6GsptZK_7pS4Sbg
First Aid CPR AED (Adult/Pediatric):
To redeem your First Aid/CPR/AED eBook, navigate to our eReader
To view the eBook:
- Copy your access code provided here: 2589355463PTZXG2FX
- Click the eReader link and enter your access code in the access code field.
- After submitting your access code, enter your full name, email, and set your password for the eReader.
- You will then be successfully routed to your eBook library, and you will find your eBook title relating to your access code.
Once redeemed, your new eBook will be visible in your bookshelf for 2 years.
Weather Related:
We cannot control the weather. We DO hold classes even when it snows and rains. Please allow extra travel/drive time if you are not familiar with the locations. Classes start and end on time. We understand that not everyone likes to drive in the winter, but remember that even if you decide to register for another class, we cannot guarantee the weather for that class either.
How can I register for a class?
All registrations are done via website. Please go back to the homepage and click “Join A Class” find the class you want and click on it to register and submit payment.
How do I pay for a class?
Payment is done at the same time you register for a class done via credit or debit card on the payment screen. Sorry money orders and checks/cash are NOT accepted!
If you get an error (404) code when you try payment that is a bank/credit card issue and you MUST contact the bank or credit card company.
Who can I contact for help with technical issues for online learning?
For help with technical issues, please contact the American Red Cross Training Support Team at (1800-RED-CROSS) (Not open Sundays or Holidays).
Do you offer onsite training courses?
Yes, we offer onsite training. Our classes meet hospital/clinic standards, childcare standards, OSHA standards and more.
Inquire by emailing info@cpr4lifeusa.com
What is the difference between First Aid CPR AED and Basic Life Support Provider training?
If you are a healthcare student or healthcare employee, you will want to take a healthcare level CPR training course, also known as Basic Life Support training (BLS).
First Aid CPR AED training is for individuals in fields such as childcare, teaching, manufacturing, construction, etc. Always check with your college or employer if you are unsure what course to take.
What is required for a Blended Learning Course?
Once you register for a CPR training course, we will send the blended learning through the online learning system within 24 hours.
You will receive an email with course details including who the online learning comes from in that email, so be on the lookout for this!
BLS Courses: Two – Three hours on average for online learning
First Aid CPR AED Courses: Three hours on average for online learning
What About if I cannot be on the floor for skills (CPR)?
It is required to be on the floor for skill assessments in all courses with the CPR component. It is best to address this with your employer or college if you are unable to perform CPR.
There are options to take online only courses that you can take but this will not provide a 2 year certification. But it is an option if you cannot do the skills assessment on the floor. Again talk this over with your employer or college for the best options.
How long is the certification good for?
All CPR certifications are valid for 2 years.
What’s the best way to renew my CPR training certification?
If you are renewing your certification, it’s best to take a blended learning course. This involves an online portion, which is completed on your own time before in-class learning, and then an in-person skills class. This ensures you receive updated information on a variety of topics in an effective manner.
How do we obtain CEU’s:
Per the American Red Cross and the American Heart Association – CEUs are available to EMS providers. Other healthcare workers will need to work with their employer or their healthcare governing body to determine how many CEUs they will receive for training.
American Heart Association: “The American Heart Association is not an accrediting agency. We are only authorized to offer the CE credits listed for the course. Please contact your accrediting body to see if they will accept/award CE credits for this or any other AHA course you complete successfully. The authority comes from accrediting bodies. For example, the American Nurses Credentialing Center (ANCC) approves many of our courses for CE credits for nurses. In the same way, other accrediting bodies may award credits for this or any other AHA course. Your HR department may also be able to help you identify sources for CE credits.”
American Red Cross: “The American Red Cross is approved to award CEUs through the Commission on Accreditation for Pre-hospital Continuing Education (CAPCE). The purpose of CAPCE is to standardize the review and approval of quality EMS Continuing Education activities.”
Other healthcare workers please consult with your HR department OR your healthcare board of credentialing.
When will I get my certification?
We process all certifications once per day after all classes for that day have concluded.
You will receive an email from either the American Red Cross (Training Support) or the American Heart Association (Claim-Your-E-Card).
Where can I locate my certification card?
American Red Cross: https://www.redcross.org/take-a-class/digital-certificate
American Heart Association: https://ecards.heart.org/student/myecards
NO SHOW FOR CLASS: If you do not show up for the course you are registered for, you will NOT receive any refund and will NOT be allowed a reschedule. Not showing takes a seat away from someone else that needs to be in the class and we take this seriously. However, due to not showing, you are removed from the active roster and will receive a cancel notification because you are not actively participating in the in-person skills session and will NOT be receiving a 2-year valid certificate from this course. Again, NO REFUND AND NO RESCHEDULE, if you do not show for class.
LEGAL POLICIES:
Effective Date: April 1st, 2018 and until further notice:
CPR4LIFE USA values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website https://cpr4lifeusa.com
Information We Collect
• Personal Data: We collect personal information that you provide to us, such as your name, email address, and payment information when you reserve your spot in one of our courses.
• Automatic Data: We may collect information automatically through cookies, such as your IP address, browser type, and browsing activity.
How We Use Your Data
We use the data we collect for the following purposes:
• To process transactions and deliver products or services.
• To improve our Site and customer service.
Data Sharing and Disclosure
We may share your personal data with third-party service providers (e.g., payment processors) to facilitate transactions. We will not sell, rent, or trade your personal information to third parties.
Data Security
We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of data transmission over the Internet is completely secure.
User Rights
Depending on your location, you may have the right to access, correct, or delete your personal data. You can also opt-out of marketing communications at any time.
Cookies
We use cookies to enhance your experience on our Site. By continuing to use the Site, you consent to our use of cookies. You can manage cookie settings through your browser.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date.
2. Terms and Conditions
Effective Date: April 1st, 2018 and until further notice
These Terms and Conditions (“Terms”) govern your use of CPR4LIFE USA’s website located at https://cpr4lifeusa.com By accessing or using the Site, you agree to these Terms.
Use of the Site
You agree to use the Site for lawful purposes only. You may not use the Site to:
• Violate any laws or regulations. This includes using any content from our website, course schedules, photos/videos, contact information, other website information.
• Engage in any conduct that could damage, disable, or impair the Site.
• Harass, defame, or engage in offensive behavior toward other users.
Intellectual Property and Copyright Protection:
All content on the Site, including but not limited to text, images, logos, and software, course schedule, is owned by CPR4LIFE USA and is protected by copyright and intellectual property laws. You may not use any content from the Site without prior written consent by the owner of CPR4LIFE USA. CPR4LIFE USA will investigate all instances where a person(s) or company (companies) are found to be in violation of the intellectual property and copyright protection laws, if you are found to be violating the laws, CPR4LIFE USA will pursue legal charges as per state and federal regulation allows.
Limitation of Liability
To the fullest extent permitted by law, CPR4LIFE SUA is not liable for any damages arising from your use of the Site, including indirect, incidental, or consequential damages. This includes damages resulting from errors, omissions, or interruptions on the Site.
Governing Law
These Terms are governed by the laws of the State of Minnesota. Any disputes related to these Terms will be resolved in the courts of Minnesota.
Changes to Terms
We reserve the right to modify or update these Terms at any time. We will notify you of any changes by posting the new Terms on this page.
3. Cookie Policy
Effective Date: April 1st, 2018 and until further notice:
CPR4LIFE USA uses cookies to enhance your experience while using our website https://cpr4lifeusa.com/ This Cookie Policy explains what cookies are and how we use them.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences, login details, and browsing activity.
Types of Cookies We Use
• Essential Cookies: Necessary for the basic operation of the Site.
• Performance Cookies: Collect anonymous data to help us understand how users interact with the Site and improve performance.
• Functional Cookies: Enable enhanced features like saving your preferences or providing personalized content.
• Targeting Cookies: Used to deliver ads that are more relevant to you.
Managing Cookies
You can manage your cookie settings through your browser. Most browsers allow you to block or delete cookies. However, blocking certain cookies may affect your ability to use certain features on the Site.
Consent
By using our Site, you consent to our use of cookies in accordance with this policy.
Changes to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated effective date.
4. Disclaimer
Effective Date: April 1st, 2018 and until further notice:
The information provided on CPR4LIFE USAs website https://cpr4lifeusa.com/ is for general informational purposes only. We make no representations or warranties of any kind, express or implied, about the accuracy, completeness, reliability, or suitability of the information for any purpose.
Accuracy of Information
We strive to ensure that the content on the Site is accurate and up-to-date. However, we do not guarantee that all content is accurate, complete, or error-free.
External Links
Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or availability of those sites.
Limitation of Liability
To the fullest extent permitted by law, CPR4LIFE USA is not liable for any loss or damage arising from your use of the Site or reliance on its content. This includes any direct, indirect, incidental, or consequential damages.
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