Frequently Asked Questions for All CPR Training & Classes
What Are The Business Hours: Please Note that our business office is run from a different location than our training sites. Please DO NOT go to our training sites for assistance. Please Email us OR use the Contact us form (on the homepage menu).
Office Hours are Monday – Thursday 8:30 am – 4 pm (CST) and Fridays 8:30 am – 12 pm (CST)
Closed on Holidays!
Training Hours vary by day see schedule (Join A Class) to see when classes are offered.
We cannot control the weather. We DO hold classes even when it snows and rains. Please allow extra travel/drive time if you are not familiar with the locations. Classes start and end on time. We understand that not everyone likes to drive in the winter, but remember that even if you decide to register for another class, we cannot guarantee the weather for that class either.
How can I register for a class?
All registrations are done via website. Please go back to the homepage and click “Join A Class” find the class you want and click on it to register and submit payment.
How do I pay for a class?
Payment is done at the same time you register for a class done via credit or debit card on the payment screen. Sorry money orders and checks/cash are NOT accepted!
If you get an error (404) code when you try payment that is a bank/credit card issue and you MUST contact the bank or credit card company.
Who can I contact for help with technical issues for online learning?
For help with technical issues, please contact the American Red Cross Training Support Team at (888) 366-3294 (Not open Sundays or Holidays).
Do you offer onsite training courses?
Yes, we offer onsite training. Our classes meet hospital/clinic standards, childcare standards, OSHA standards and more.
Inquire by emailing email@example.com
What is the difference between First Aid CPR AED and Basic Life Support Provider training?
If you are a healthcare student or healthcare employee, you will take a healthcare level CPR training course, also known as Basic Life Support training (BLS).
First Aid CPR AED training is for individuals in fields such as childcare, teaching, manufacturing, construction, etc. Always check with your college or employer if you are unsure what course to take.
What is required for a Blended Learning Course?
Once you register for a CPR training course, we will send the blended learning through the online learning system within 24 hours.
You will receive an email with course details including who the online learning comes from in that email, so be on the lookout for this!
BLS Courses: Two hours on average for online learning
First Aid CPR AED Courses: Three hours on average for online learning
What About if I cannot be on the floor for skills (CPR)?
It is required to be on the floor for skill assessments in all courses with the CPR component. It is best to address this with your employer or college if you are unable to perform CPR.
There are options to take online only courses that you can take but this will not provide a 2 year certification. But it is an option if you cannot do the skills assessment on the floor. Again talk this over with your employer or college for the best options.
How long is the certification good for?
All CPR certifications are valid for two years.
What’s the best way to renew my CPR training certification?
If you are renewing your certification, it’s best to take a blended learning course. This involves an online portion, which is completed on your own time before in-class learning, and then an in-person skills class. This ensures you receive updated information on a variety of topics in an effective manner.
How do we obtain CEU’s:
Per the American Red Cross and the American Heart Association – CEUs are available to EMS providers. Other healthcare workers will need to work with their employer or their healthcare governing body to determine how many CEUs they will receive for training.
American Heart Association: “The American Heart Association is not an accrediting agency. We are only authorized to offer the CE credits listed for the course. Please contact your accrediting body to see if they will accept/award CE credits for this or any other AHA course you complete successfully. The authority comes from accrediting bodies. For example, the American Nurses Credentialing Center (ANCC) approves many of our courses for CE credits for nurses. In the same way, other accrediting bodies may award credits for this or any other AHA course. Your HR department may also be able to help you identify sources for CE credits.”
American Red Cross: “The American Red Cross is approved to award CEUs through the Commission on Accreditation for Pre-hospital Continuing Education (CAPCE). The purpose of CAPCE is to standardize the review and approval of quality EMS Continuing Education activities.”
Other healthcare workers please consult with your HR department OR your healthcare board of credentialing.
When will I get my certification?
We process all certifications once per day after all classes for that day have concluded.
You will receive an email from either the American Red Cross (Training Support) or the American Heart Association (Claim-Your-E-Card).
Where can I locate my certification card?
American Red Cross: https://www.redcross.org/take-a-class/digital-certificate
American Heart Association: https://ecards.heart.org/student/myecards